Return & Exchange Policy

T98 Gifts & Graphics

At T98 Gifts & Graphics, we take pride in creating quality products for our customers. We want you to love your purchase! Because many of our items are custom-made or personalized, please review our return and exchange policy before placing your order.

Customized & Personalized Items

All sales of customized and personalized items are final.

Due to the nature of customization, we are unable to accept returns or exchanges on items that have been personalized or made specifically for you.

This includes, but is not limited to:

• Monogrammed or embroidered items

• Personalized apparel and accessories

• Custom designs, names, or numbers

• Special-order items made to customer specifications

• Custom business, team, or group orders

Please double-check all spelling, names, sizes, colors, and design details before submitting your order.

School Spirit Apparel & Non-Custom Designs

We understand that sometimes you may need a different size!

School spirit apparel featuring our standard, non-personalized designs is eligible for a size exchange within 48 hours of receiving your order, subject to availability.

To qualify for an exchange:

• You must contact T98 within 48 hours of receiving your order. 912-293-5665

• Items must be unworn, unwashed, and in their original condition.

• Items must be free of stains, smoke/odors, pet hair, and other signs of wear.

• Proof of purchase is required (save the email).

• Exchanges are subject to available inventory.

Exchanges are for eligible items only. All items can be exchanged or a gift card can be issued. Monies will not be refunded on card or cash. 

If your requested size is unavailable, please contact us to discuss available options.

Damaged or Incorrect Orders

We carefully inspect our products before they leave our store. However, if you receive an item that is defective, damaged, or different from what you ordered due to an error on our part, please contact us within 48 hours of receiving your order.

We will review the issue and work with you to make it right.

Our custom-order final-sale policy does not apply to verified production errors or defective merchandise.

Shipping & Exchanges

Customers requesting an eligible size exchange are responsible for any return shipping costs and shipping charges associated with sending the replacement item.

If the exchange is necessary because of an error made by T98, we will cover the applicable shipping costs.

How to Request an Exchange

Please contact us within the required 48-hour window.

T98 Gifts & Graphics
Vidalia, Georgia
Phone/Text: 912-293-5665
Website: thet98.com

Please include your order number, the item purchased, and the reason for your exchange request.

Thank You for Shopping T98!

We appreciate every order and every customer who chooses to shop small and support our locally owned business. Thank you for understanding that customized products are created especially for you and cannot be returned or exchanged simply because of a change in preference.

Shop Small • Shop Local • Shop T98